Active Listening Skills

It includes active listening skills, responding to emotions, varying your use of adjectives when describing emotions, and more. In a resume, how would I list my listening skills? good listener, speaker, taking directions, good at rushes ( food industry), team leader, etc. Learning to practice your listening skills until it becomes a habit can do more to improve your relationships at work and at home than perhaps any other single behavior. If getting a psychology degree is your New Year’s resolution, we can help! By Jeannette Issa “You have two ears and one mouth for a reason-so you can listen twice as hard as you speak. The beauty of the art of active listening is that it not only serves the individual as a salesperson, it serves them as a people manager, an employee, a spouse, a friend and a parent. Thousands of new, high-quality pictures added every day. Facilitator development workshop: Handbook for participants. Evergrowing needs for fluency in English - around the world as a consequence of the role of English as the world’s. Thus, by practicing your listening skills, you can help your friends and colleagues become more self-aware too. Abstract This paper explores the skills of active listening. Learn Active listening advice, tips for Telephone Customer Service Training programs and courses. Active listening is a combination of body language and utterances to confirm with the speaker that you are interested in what they have to say and summarising what they have said either as a statement or. 52 Listening Skills-A slideshow summary of the 52 listening practices from A Little Book of Listening. It fosters the sender being more open and honest with you - more willing to use you as a helping agent. Communication skills Active listening Irina Dragnea HR & Quality Manager Lotus Medica 20. Communicate Active Listening With Mirroring Further to the above tips on body language, it can be useful to mirror the posture of the person you're speaking to. 3 Putting it into Practice How the different phases of listening discussed in Lesson 2 can be applied in a real classroom setting. In fact, you may find you have acquired one or more of the skills quite naturally, while you need to learn a few others. We've all been guilty. data set including log files and written user reflections on online “active listening” activities, reveals that “active listening” is possible in online communication, although a face-to -face setting is preferred due to a number of constraints imposed by online media. Here are some insightful indicators of strong listening skills from a rubric that I made for my students: Listening Strengths include: Listens attentively and respectfully to others' ideas, opinions, points of view. • To provoke discussion about prejudices and stereotypes. Affordable and search from millions of royalty free images, photos and vectors. Active listening techniques. Improving Communication Skills. There are many classroom activities to create engaging lessons that will help students focus on their listening skills. Bring together the facts and pieces of the problem to check understanding — 3. Effective listening, according to Fulwiler, is a critical component of being a transformational leader, in which you focus on not just the task, but also the person doing the. 9 Tips To Enhance Active Listening Skills In eLearning. Active Listening Skills The overall objective of active listening is. newconversations. Effective listening is practiced with another person so that each one can hone the skill until he is competent and confident using these skills. Activities for Managers to Improve Active Listening Skills Role Playing. Here are several activities a teacher can employ to facilitate the development of listening skills. PASSIVE AND ACTIVE LISTENING. Important Information: We strive to provide information on this website that is accurate, complete and timely, but we make no guarantees about the information, the selection of schools, school accreditation status, the availability of or eligibility for financial aid, employment opportunities or education or salary outcomes. Active listening is the practice of completely focusing on listening with a series of techniques designed to keep your mind from drifting off. Probe to understand more about the situation. Use theories of communication, nonverbal communication in business and managing techniques to build your communication skills. Practicing This Management Skill Fortunately for those of us who want to develop our listening skills, we get lots of opportunities. Active listening is an invaluable skill that can strengthen all relationships in a person's life when practiced. Present day communication within the counselling area could be hardly without listening and attending the client: “Active listening and responding appropriately are two of the key skills a counsellor or therapist must apply during one-to-one counselling sessions with a client. Communication skills are essential for the successful future career of a student. Listening As A Key Skill. Active listening can be draining, as it requires much more focus than the usual listening we do on a day-to-day basis. Try this with your child by reflecting their words back to them. You do not have to be superhuman to grasp them. The seventh component is the adjustment to emotion-arousing points. In this guide, we'll go over the stages that compose the listening process, and the importance each one plays in your ability to communicate effectively with others. Repeat, rephrase, reflect back your understanding of the speaker's meaning and feelings. Active Listening Can Be Learned at Narconon. Horton, Psy. " It is a specific form of communication that lets another person know that you are "with them," aware of what they are saying, accepting of their perspective, and appreciative of their situation. Games can improve their listening skills, which are necessary for success in life. Once your members can see that you demonstrate good listening skills, they will do the same and the whole process become smooth and successful. Active Listening is not planning your response to what the person is saying. Improving Listening Skills May be photocopied for student use. In order to answer questions and be apart of group discussions I would have to be able to listen and comprehend the topics. In total, allowing for discussion, we recommend allowing 25 minutes for completion. • Strategies and skills for active listening and listening for understanding can help us listen effectively for a variety of purposes. On the most basic level, being more engaged means that you're truly communicating. Ford's Workbook ―It is the province of knowledge to speak. Listening is an active process, as opposed to the passivity of hearing, but helping students bolster listening skills doesn’t have to be boring. Ask questions to clarify what they are saying. Demanding both verbal and nonverbal skills, this way of communication improves. You'll need to do better than that in an interview. Often when people talk to each other, they are only half-listening. Active listening is a process that actively engages the listener with the speaker. It’s all about my thoughts, my judgments, my feelings, and my expertise. The last is the concentration in the immediate listening situation. It may include making brief comments at times and asking careful questions. Active listening helps develop better speaking skills and stronger groups. If you are a bad listener, you are not going to get the job. Fourthly, listening skills help in creating an influence base. You need to know about difficulties in their academic life as well as their lives outside school if you are to be able to point them in the best direction for appropriate help and support or to give it yourself. The beauty of the art of active listening is that it not only serves the individual as a salesperson, it serves them as a people manager, an employee, a spouse, a friend and a parent. Active listening involves keeping communication channels open, both verbal and non-verbal with your interviewer or interviewers at all times during an interview. Attending – Effective counselling skills. Listening Skills by Becton Loveless. Active listening is a skill taught to teachers and police officers, counselors, ministers, rabbis and priests. Active listening focuses on more than just hearing the words, it is about understanding them to make sure that you are on the same page with others in the discussion. Active Listening: The Gift that Keeps Giving By Sara Saddington December 20, 2018 There are two guiding principles that I strive to live by (ok, there are a few more, but these two are most relevant to this post, and also easiest for anyone to adopt): understand that everyone is the hero of his or her own story, and assume positive intent. Clinical evidence and research suggest that it is an effective way to induce behavioral changes in others. Active Listening involves approaching a conversation with a genuine desire to understand the other person's feelings and perspective, without judgment or defensiveness. It’s not that surprising when you think about it. It is a skill that must be developed if you want to develop effective communication skills. Ministry of Advanced Education, Training and Technology. Active listening is a combination of body language and utterances to confirm with the speaker that you are interested in what they have to say and summarising what they have said either as a statement or. Also helps to increase communication skills. Active listeners have the innate ability to engage with the messenger by quickly and effec A complete guide on understanding and improving your active listening skills. Restate-Paraphrase what the speaker said to make sure you understand and to show that you are paying attention. Reflective listening is where the listener repeats back to the speaker what they have just heard to confirm understanding of both parties. His height was 5'6. Thus, by practicing your listening skills, you can help your friends and colleagues become more self-aware too. Fourthly, listening skills help in creating an influence base. Donoghue, PhD, and Mary E. Learning Objectives: • Understand the critical difference between active and passive listening behaviors. Active listening is one of the fundamental skills in patient-centered care. Skills Check Actions Paying Attention Active listeners intentionally give their undivided attention to. Effective listening is. We all spend much of our time hearing other people speak, but not necessarily listening to what they are really saying. But active listening is also the key to getting the results you want. We've all been guilty. Developing good listening skills is important, especially when it comes to building strong professional and personal relationships. His parents have made it a priority to connect with other families through the CHARGE Syndrome Foundation, their state deaf-blind project, and social media. • The importance of Active Listening • How to improve your Active Listening Skills 1. 2) Provide us with a "checklist" of skills as we do our on-going skills self-assessment. Active listening is arguably one of the most important set of skills a person must successfully employ while interacting with someone when there is something you are trying to achieve. Active listening will reduce the chance of misunderstandings, help to solve problems, and allow you to take advantage of opportunities you may have previously missed. Restate what has been said helps the speaker know that you understand. An effective teacher is aware that students are not always able to develop oral comprehension skills on their own; without additional supports listening, by itself, is not enough to develop better listening skills. The sixth is the adjustment of the listener to emotion-laden words. We've all been guilty. Improve Your Active Listening Skills In today’s modern, high-tech, stress filled world, genuine learning has become a rare gift. Ann Chastain, Michigan State University Extension - December 2, 2013 If we improve our personal listening and communication skills, we will better understand other’s perspectives, emotions and needs. Active listening is a way of listening to another person to understand anything. Gilliland shares six actionable tips you can. EFFECTIVE LISTENING SKILLS Presented by Ashley Pyles Chandra Donohue Ed Gunzelmann Content information by: Irene Elizarraraz & Tamara Gatewood, John J. Active Listening Games Active listening is an art which, when inculcated, has the potential to bring about a radical improvement in the way we communicate with the people around us. At my job we do a “listening skills” profile, to determine what type of listener you are and to make you aware of if you really listen to others effectively or not. An effective classroom leader or lecturer is not only a knowledgeable and skilled teacher he or she is a good active listener. 6 Elements of Active Listening for Improved Personal Effectiveness Posted June 12th, 2013 by Marcia & filed under Communication. Active Listening. Exercise 4 – Active Listening, Center for Rural Studies, University of Vermont, Montpelier; Active listening: A communication tool. Abstract This paper explores the skills of active listening. FMCS can help you and your organization. You probably spend more time using your listening skills than any other kind of skill. He re are some of the tips which can help the person to improve. Not just assuming we know what they're going to say after hearing the first two words and then spending the rest of the time they are talking preparing a perfect response. At work and business, good listening skills and techniques can make you more efficient and productive. Active listeners don't jump ahead to think about solutions while the. Defining Active Listening The concept of active listening used in this tutorial can be described as a communication skill that involves both the sender and the receiver in the communication process. Active Listening Writing Centre Learning Guide At university, active listening during lecture and tutorial sessions is an important skill that you will need to improve and/or develop. Showing top 8 worksheets in the category - Active Listening. Being an effective listener means engaging your ears and your brain so you're tuned in to what's being said - something that takes time to learn how to do. However shaky your art skills are, it doesn’t matter – it’s your engaged listening skills that are under development here. Respond Appropriately. It is widely used in schools that serve children with special needs and learning difficulties. Do not repeat the question. Active listening When someone is concentrated throughout the conversation and makes it obvious by nodding, smiling and giving eye contact. In other words, listening skills allow people to understand what someone is talking about-the meaning. Implementing the above mentioned tips will definitely help in improving listening skills. One drawback of people with poor listening. Results show that, while there are limitations to. In the business world, listening saves time and money by preventing misunderstandings. Suspending one's own frame of reference, suspending judgment and avoiding other internal mental activities are important to fully attend to the speaker. Active listening is the lawyer's ver-bal response that reflects back to the client, in different words, what the client has just said. You can also review this guide on the numerous components of the listening process for reference, or learn how to improve your general communications skills in one day with this guide. We will take you on a journey of discovery through your own barriers, show you something that is already familiar to you, teach you all the listening skills you need to know and eventually, you will be reborn an active listener. Turn to page 2 in your "How to Improve Your Listening Skills"book. Exploring Sport and Fitness is a comprehensive guide to the development of essential professional and interpersonal skills in the sport, leisure and fitness sector. Silent listening is an activity that can help to overcome this unproductive habit. It is widely used in schools that serve children with special needs and learning difficulties. While active listening is natural to some, it can take some practice for others to acquire. Besides putting down the distractions, and focusing on the conversation you’re having, there are a few tactical things we can all do to become better listeners. How well you listen has a major impact on your job effectiveness, and on the quality of your relationshipswith others. Listening is a psychological process. It is also a great strategy for having effective communication ( 3 ). Have Ready: A subsequent worksheet package per youth. Active Listening Course Overview • Learn more about the listening process and the different types of listening • Discover your personal listening style • Define active listening and better understand the value of being an active listener • Learn how to become an active listener. Pay attention. It also means giving the person your full attention. Active listening means an open minded, sturdy willed and having an curiosity in new ideas. If you find it hard to engage in active listening, consider whether there might be something getting in the way, such as social anxiety or problems with inattention. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he or she disagrees. Active listening happens when you "listen for meaning". De-Escalation Training – Active Listening Skills – Instructor Guide Seven Active Listening Skills (Slide 7) Exercise: Emotion Labeling • Have students partner up. Three questions which need to be answered in order to implement a new strategy or skill in our lives. The “active” element involves taking steps to draw out information that might not otherwise be shared. A Quick Self-Rating Quiz. Stories of Listening Use these sort stories to enrich your family life: they'll help you to be a better parent, your children to be better kids, and your baby to develop healthy at emotional and intelectual levels. Use this checklist to become a skilled active listener. It is currently being used by law enforcement negotiators across the United States and beyond. Active listening is, in fact, a very important method that should be utilised whenever you are working with service users, no matter their needs, gender or age. Jun 4, 2016- Explore jillfaux's board "Active Listening Skills for Kids", followed by 137 people on Pinterest. Improve Productivity. Communication skills Active listening Irina Dragnea HR & Quality Manager Lotus Medica 20. Yet, for all its importance, students (and even teachers) often fail to give listening the attention it needs. Listening is a reciprocal process, it is an active engagement to accurately receive and interpret message in the communication process. The most powerful form of listening is called active listening. Listening, constitutes a great portion of our interaction with. By answering this question we’ll find understanding of the validity and importance of listening comprehension skills, as well as, what it actually is and what you can do to improve it. However, active listening can be difficult to master and will, therefore, take time and patience to develop. Active listening is a skill that can be acquired and developed with practice. Active listening is a method of responding to another that encourages communication. It is a skill we would all do better having learned, practiced. 9 Tips To Enhance Active Listening Skills In eLearning. Active listening is a real skill. Most of us have room for improvement in our listening techniques. Physical Attention • Face the person who is talking. Industry experts Christine Knott and Carolyn Blunt share their tips to improve contact centre listening skills, along with our readers. Use the five skills listed below. This skill is necessary to stay competitive in the current global scenario. Active listening means an open minded, sturdy willed and having an curiosity in new ideas. Listening effectively requires considerable skill and practice and is a learned skill. skills, such as active listening, that help you share feelings, thoughts, and information with others Effective listening active process that involves being a presence in class, setting a listening purpose, focusing on understanding, asking questions, paying attention to verbal signposts, and knowing what helps and hinders listening. Active listening Active listening is a specific communication skill, based on the work of psychologist Carl Rogers, which involves giving free and undivided attention to the speaker. Used with permission. The best case scenario is when programs for enhancing social/emotional skills are an integral part of an educational system and a local community’s initiatives. 3 reasons why active listening is a must-have skill for your career - SEEK Career Advice. Jesus had an “Abba Father” relationship with God; a relationship so intimate, so secure, that Jesus could move with confidence, feeling totally competent to do His Father’s will. Math Problems Read the word problems to your class. Active listening is arguably one of the most important set of skills a person must successfully employ while interacting with someone when there is something you are trying to achieve. Below are 15 suggestions on how you can improve listening behaviors in call center agents. Besides putting down the distractions, and focusing on the conversation you’re having, there are a few tactical things we can all do to become better listeners. You need to show the other person that you are truly listening to them, your body language will convey this to the person that is talking to you. The ability to listen carefully is the most important thing in a dialogue. The attitudes essential to empathic communication and the effects of such com-munication on pharmacist–patient relationships are also explored. Do not judge or mentally criticize what the speaker is telling you. Well, let's start with the two key goals of active listening: Make sure you understand the content, nuance, and intentions of what the other person is saying. This exercise has been designed in such a way that encourages delegates to pay their utmost attention while engaged in a conversation. there will be three roles in. Hearing and Listening are two diffrenet activity. Indicate your response using the following scale:. Practice Active Listening Most people are thinking of how they are going to reply when someone is talking. This is ICF’s description on what active listening is: Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client’s desires, and to support client self-expression. There are five key active listening techniques you can use to help you become a more effective listener: 1. In this tutorial, you will learn about effective active listening skills. It is also a soft skill, which is a character trait or personal quality that an individual is either born with or can acquire through educational, work, or life experiences. It is possible with self examination and self discipline. It is part of the communication skill set that includes speaking skills, also known as verbal communication, and interpersonal skills. Children often struggle with listening skills, missing key pieces of information in the communication process. People often are selective listeners, meaning that they focus on a few key words and ignore the rest of the person's communication. There is no need to become skilled at each of these skills to become good active listener, but the more you do, the better you'll be. Put others first. And it is the privilege of wisdom to. Active listening and responding appropriately are two of the key skills a counsellor or therapist must apply during one-to-one counselling sessions with a client. Active listening skills can be difficult to master and therefore it takes time, determination, and patience to become an excellent active listener. Active listening is an important “soft skill”, like problem-solving, leadership, and teamwork. The beauty of the art of active listening is that it not only serves the individual as a salesperson, it serves them as a people manager, an employee, a spouse, a friend and a parent. Focusing your attention so closely on someone for a long period of time will likely leave you depleted at the end of your conversation. True leaders understand the. Math Problems Read the word problems to your class. Active listening is a conscious effort that demands empathy, effort, attention, and lots of practice Becoming an effective communicator is a dynamic process and lifetime pursuit. Active Listening Presentation 1. Test your skills and then start practicing active listening in the classroom. Most of us, to do our jobs right, should be doing more listening than speaking, reading, or writing, yet they receive almost no formal education in listening. Write the title "Active Listening Skills" on the top of the. Following are a number of listening skills, most of which not only benefit the ESL student but also the native speaker. 2 Approaching a Listening Text The phases of listening and the types of activities that support learning at each phase. While hearing is a natural physiological process, listening is not. Once one of the skills is being used, the other active skills will come into place as well. ' Listening is a process that consists of five elements: hearing, attending, understanding, responding, and remembering. Active listening is an essential skill for anyone in contact with people. Let's read pages 2 and 3 to find the definition of listening and why it is impor-tant. Evergrowing needs for fluency in English - around the world as a consequence of the role of English as the world’s. It took a lot of pain over a number of years for me to work out the secret. An effective teacher is aware that students are not always able to develop oral comprehension skills on their own; without additional supports listening, by itself, is not enough to develop better listening skills. ” Indeed, more and more leaders are recognizing how essential listening skills are today. Principles for Good Listening. A Model for Active Listening: Master a Skill That Can Boost Your Career. I like the way you described its benefits for the listener as well as for the speaker, in terms of really getting to connect with people and also giving hugs!. Provide Feedback. Listening is a crucial component of communication, but few people do it well. Exceptional interpersonal communication skills include active listening, clear communication and effective use of vocal tone and inflection to control each call with kindness and authority. Being able to communicate effectively is an important requirement, in any type of therapeutic counselling work. You are gaining information and perspective. When parents practice active listening, being mindful of their child’s response will tell them whether the child has become defensive or has actually felt seen, heard, cared for, understood, felt more relaxed and consequently has. Great listening skills make an employee more competent and capable, regardless of his position. Take one of the cards from the Card Deck of Beginning Principal Situations. I’ll describe the three levels in a nutshell. It is necessary component of productive debates and discussions. By not listening properly to what is being said – how can you attempt to know what the other person wants? Read on to discover some key tips on how to maximise your active listing skills. Listening is key to following directions and developing the ability to remember concepts taught in the classroom. Active listening skills. Understanding the definition of active listening is the first step to improving your active listening skills. Communication is not a one-way process. net dictionary. Use this checklist to become a skilled active listener. [Assessing Listening: 6’22”] If you need to assess your students’ listening skills there are a number of factors you need to consider. Noesner, M. While interpersonal skills can seem easy to practice as you interact with others on a daily basis, making a deliberate plan can help you quickly improve. • To provoke discussion about prejudices and stereotypes. Demanding both verbal and nonverbal skills, this way of communication improves. This quiz will assess your current active listening skills. However, practicing effective communication skills such as active listening develops other leadership attributes and competencies. This high-energy workshop helps participants develop their active listening skills using fun, interactive exercises. By actively listening we can come to understand how the speaker feels about a subject or situation - this briefing explains how we can hear people through their words and tune into their underlying emotions, concerns and tensions. Active listening is the second skill identifies as one of the core skills of great product managers. Active listening goes beyond just listening to what is being said, but involves thinking about the vocabulary choices, tone and what isn't being said by the speaker. Listening is a soft skill that allows people to understand the information others convey to them. Active Listening:We hear it's vital to respected dental practices As a dentist and psycho-therapist, I've found listening is overlooked in dentistry. Alternatively, you might stress one skill at a time over several sessions. Effective listening is. It is a weakness of mine that God has convicted me of so I am trying to develop this critical skill. Test your staff-or friends-with these listening riddles. Active listening is a way to hear and respond to another person that will increase shared understanding. Active listening means being silent and listening to understand rather than assuming, jumping to conclusions, finding fault or just waiting for your opportunity to speak. Active listening requires concentration and mental participation. Active Listening Strategies If you experience hearing loss, the following active listening strategies will enhance your communication with other people to create a more positive communicative environment than hearing aids alone can provide. It requires no materials – just use whatever is around you. The Active Listening Process (ALP) is a set of skills, or what is called by Ivey, Ivey & Zalaquett in their 2014 book Intentional Interviewing and Counselling as “microskills“ are the fundamental skills used to perform the basic skills of displaying empathy and understanding what your caller or client is saying. PASSIVE AND ACTIVE LISTENING. Minimal encouragers. Crisis Intervention: Using Active Listening Skills in Negotiations By Gary W. Active Listening Skills The Heart of Empathic Understanding Reflecting Purpose To show that you understand how the person feels. Instead of teachers looking for active listening skills in a non-preferred activity, teachers can use an activity preferred by the students (e. You are also. Listening skills are extremely important for all relationships whether in business, in the schools, at home or just even at a gathering of friends. Active listening is the practice of completely focusing on listening with a series of techniques designed to keep your mind from drifting off. A language skill is then chosen (listening, reading, talking, writing), as a class activity. Active listening means being silent and listening to understand rather than assuming, jumping to conclusions, finding fault or just waiting for your opportunity to speak. Four Ways To Build Trust Through Better Listening It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. In a recent article I talked about the value of active listening for improving business. Games serve as repetitive activities that enhance these skills and cultivate auditory. If you are a bad listener, you are not going to get the job. The mediation process encourages active listening, because it is about the parties' world view, not the mediator’s. When you engage in Active Listening, you tune into what your conversation partner is communicating with their words and body language. Overcoming Barriers to Active Listening If you want to gain respect and have people trust you, being an active listener is a good start. Active listening - This skill encourages the listener to focus his or her full attention on the speaker. No matter how good we think we are at doing several things at once, good listening skills require us to give the person we are listening to our full attention. Active Listening Exercise #2 We left the ballgame at about eight thirty, I suppose. Summarizing. 5 responses on “ Active Listening – A Key to Conflict Resolution ” Gail Ferraioli May 30, 2013 at 9:43 am. And that is why active listening skills need to be taught and inculcated. Well, let’s start with the two key goals of active listening: Make sure you understand the content, nuance, and intentions of what the other person is saying. There is much, much more to active listening and to the many other skills that will help you provide excellent care to potential donor families and to communicate. This one-day workshop focuses on a key but often ignored communication skill: focused listening. Good attending will show the client that they are respected and encourage them to talk about their thoughts and feelings. Below 77 You really need to work on improving your listening skills! The Students' Association will be delivering Effective Listening Workshops in Semester Two, if you want to find out more information or book a place, contact Jo Mitchell, SA Coordinator. At work and business, good listening skills and techniques can make you more efficient and productive. Active listening is an important social skill that has value in a variety of social settings. Selective listening:. With active listening, the listener becomes deeply involved with what is being said. It’s a skill that can be acquired and developed — but it takes time and patience to master! WHAT IS ACTIVE LISTENING? Active listening means giving full attention to the speaker and trying to understand the complete message being sent. Here are a variety of active listening exercises you can use to help improve your interpersonal communication skills. It can also be repeated at a later date if you wonder if anything has been retained!. In todays competitive world, communication skills in business are the most sought after quality of an educated person. It also means giving the person your full attention. Active Listening. Learn Listening Skills today: find your Listening Skills online course on Udemy. Be aware of your non verbal communication, body. In organizations, a significant number of errors are caused by information that does not get properly conveyed or understood due to poor listening. Active listening skills are the basic of good listening skills. The eight component of effective listening is the recognition of central ideas. When teaching teens how to be good active listeners, you can prepare a few games for them to play. Active listening, or AL, is a communication skill. View and free download active listening skill powerpoint (ppt) presentation slides. Not just assuming we know what they're going to say after hearing the first two words and then spending the rest of the time they are talking preparing a perfect response. People's appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they. Communication skills Active listening Irina Dragnea HR & Quality Manager Lotus Medica 20. A technique to connect emotionally is to ask how the person feels about the situation or perhaps to make a statement about how you believe the person feels. If you find it hard to engage in active listening, consider whether there might be something getting in the way, such as social anxiety or problems with inattention. Innovation is the life-blood of today’s marketplace and so of the entire business world. I personally use active listening skills one-on-one with students as often as possible to show that I care. The Co-Active Coaching Model. Active Listening Skills Page | 2 Reflecting Skills - Paraphrase or summarize Restating the customer's concerns o Shows you are listening o Demonstrates you are interested o Gives the speaker feedback on how their message is being expressed Restate the essence of what someone said to verify what you heard and understood. It is done by giving the person your full attention. Provide Feedback. Active listening means being silent and listening to understand rather than assuming, jumping to conclusions, finding fault or just waiting for your opportunity to speak. Fixes to improve receptive abilities can include practice scenarios, note taking, repeating back what is communicated and concentration activities to help employees improve focus. To begin being an active listener we must first understand the four rules of active listening. Practice this skill often and it will become easier for you. If you've ever talked with someone and walked away feeling like they didn't really understand the deeper nuances of what you were saying, or that they just didn't.